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) is a quango used by the UK Department for Work and Pensions for its working-age support service in the United Kingdom, its services offered directly by the Department for Work and Pensions.
From 2002 to 2011, it was the name of a government executive agency, formed by the amalgamation of two agencies: the Employment Service, which operated Jobcentres, and the Benefits Agency, which ran social security offices.
It reported directly to the Minister of State for Employment.
The agency provided services primarily to those attempting to find employment and to those requiring the issuing of a financial provision due to, in the first case lack of employment, of an allowance to assist with the living costs and expenditure intrinsic to the effort to achieve employment, Job vacancies advertised for employers within each of the public offices use a computer system called the Labour Market System (LMS).
A new government website named Universal Jobmatch has recently been launched whereby jobseekers can search for employment and employers can upload and manage their own vacancies whilst searching for prospective employees.
Services are provided in the first instance via in-house job-advisors and advisors contacted via telephony.
Customers are able to access vacancy information through the Universal Jobmatch.
Claims may be made for working-age benefits such as Jobseeker's Allowance, Incapacity Benefit, Employment and Support Allowance, Income Support or the new Universal Credit.